Last Updated: May 2026

At Clearance Kings Gold Coast, we stand behind the quality of our products and comply with all obligations under Australian Consumer Law.

Reporting a Fault

Customers should report any faults, damage, or concerns within 48 hours of delivery where reasonably possible.

Please provide:

• A description of the issue

• Clear photographs of the affected area

• Your order number

Assessment of Claims

All warranty and fault claims will be assessed by Clearance Kings Gold Coast.

Where a product is found to have a manufacturing fault or does not meet consumer guarantees under Australian Consumer Law, we may provide a repair, replacement, or refund as appropriate.

Not Considered Faults

The following are not considered faults:

• Minor colour variations

• Variations in grain, texture, or appearance of natural materials

• Minor manufacturing tolerances

• General wear and tear

• Damage caused by misuse, neglect, improper care, or accidental damage

• Natural softening of cushions and foam over time

• Natural creasing, stretching, markings, or texture variations in leather

• Variations in fabric texture, weave, pile direction, or colour shade

• Natural movement, expansion, contraction, weathering, fading, or checking of timber products exposed to indoor or outdoor conditions

Natural Materials

Many of our products are made using natural materials, including timber, leather, fabric, rattan, and stone.

As a result, each piece may vary slightly in colour, grain, texture, pattern, or finish. These variations are natural characteristics of the material and are not considered manufacturing faults.

Timber Furniture

Products made from teak, acacia, and other natural timbers may naturally change in colour, develop surface checking, expand, contract, or weather over time, particularly when used outdoors. These characteristics are normal and are not considered manufacturing faults.

Leather & Fabric Furniture

Leather and fabric upholstery will naturally soften, settle, and develop characteristics through normal use.

Creasing, stretching, comfort wrinkles, slight shade variations, and changes in appearance over time are normal characteristics and are not considered manufacturing faults.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.

This covers about 95% of the common "fault" complaints furniture retailers receive while still respecting customers' ACL rights.

Clearance Kings Gold Coast

ABN: 12 857 183 864

Email: help@clearancekingsgc.com

Phone: 0420 959 003